After hours calls, made to our office at , will be received by an answering service and reported to the physician on call. A response will be received promptly. For a medical emergency, please seek treatment at the nearest hospital or emergency room. Your physician or the on-call physician will be notified. During regular business hours, please contact our office staff who will address your concerns promptly.
Requests for prescription refills will be authorized only for current patients during regular office hours, Monday through Friday 8:30 a.m. to 4:30 p.m. Any medication requested after 3:00 p.m., may not be called in until the next business day.
Requests for medication refills after hours, on weekends or holidays will not be addressed. The on-call physician will not answer calls regarding pain medication. Please allow 24 hours to process the information and for notification to your pharmacy. To expedite this process, please provide the following information: patient name, phone number, date of birth, pharmacy name, pharmacy phone number and the medication requested.
Controlled Substance (Narcotic) Agreement
It is the policy of this office not to prescribe medication for patients until a surgery date has been scheduled. It will be necessary to continue receiving prescriptions from your primary care physician or previous physician involved in your care. Medications prescribed by this office should not be duplicated by any other physician.
Urine Nicotine Policy/Procedure
Some physicians require smoking cessation prior to undergoing spinal fusion surgery, as there is a direct correlation between smoking and failure for fusion to occur post operatively. Surgery will NOT be scheduled until a negative urine nicotine result is received in this office. Patients are required to stop smoking one month (30 days) following the decision to proceed with surgery. Patients must be off nicotine 14 days prior to submitting to the test.
A prescription will be provided with an appointment date and instructions to present to your local hospital for testing. Test results will be faxed to this office approximately 7-10 days post testing. Random testing will occur prior to the scheduled surgery date.
Insurance and Payment Policy
Insurance claims are submitted as a courtesy to our patients. Please provide our office with an insurance card, referral form, or other information required by your insurance carrier. Our office participates with most insurance plans and Medicare. Payment for professional services is expected at the time they are rendered. Co-payments and deductibles may be made by cash, check, and check by phone. Our office is also able to process payments made with Visa, MasterCard, American Express, or Discover credit cards.
Payment plans for patients with financial concerns are available. Please contact our billing office to make payment arrangements.
To make our process quicker and easier, Neuroscience Specialists outsources our requests for Medical Records to HealthMark Group. HealthMark Group fulfills all patient requests for personal copies at no charge to the patient. By default, your records will be sent to you via email. A hard copy can be sent if requested.
To Request a Copy of your Medical Records:
- Register for an account at https://requestmanager.healthmark-group.com/register
- Once logged in, select "Submit Request" from the menu options and enter all required fields. This will provide authorization to HealthMark.
Disability forms are completed by our disability specialist. These forms will be reviewed and processed by our disability management coordinator. A pre-payment of $35.00 for processing the disability form is required. Disability forms are completed only for current patients. For further information, please contact our disability clerk at (405) 748-2900 x 1649.
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